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Job Description


The Global Security Operations Center (GSOC) Coordinator, under the guidance of the GSOC Manager, is responsible for monitoring the security of clients mployees, facilities, and property worldwide. The purpose of this position is to detect, analyze and alert others regarding all-hazardous threats to the corporation and its employees; these threats may include extreme weather conditions, political instability, crime, terror, infrastructure failures, etc. The GSOC Coordinator also provides alarm monitoring, dispatch communications, emergency response, and incident notifications, including escalation of major incidents to senior corporation management.

Daily Responsibilities:

Professionally represent our client and the Global Security Division by performing duties including, but not limited to:

Communicating directly with employees around the world as a primary first-contact/first-report for all questions and concerns pertaining to security

Gathering security and threat information from multiple open-source intelligence services using a variety of web-based and in-house tools

Conducting risk analysis, and providing proactive guidance to travelers, expatiates, and facility management

Global monitoring of company assets, including alarm response with dispatch of emergency and/or security services

Compiling situational and after-action reports for both security and company management

Providing as-needed support for various security operations, crisis response and business continuity functions

Performing business functions such as document drafting and revision, data tracking, budget forecasting, and data analysis

Minimum Qualifications:

Bachelor's degree (Business/Political Science/International Relations)

Or Associate degree with 2+ years' experience in a related field

Required Skills:

Strong customer service skills

Strong team player with a professional interpersonal style

Aptitude for clear and effective writing under time-sensitive conditions

Superior telephone and face-to-face verbal communication skills, including experience clarifying information in a friendly and positive manner

Flexibility to work all shifts and a willingness to work scheduled and unscheduled overtime

Ability to establish priorities, multitask, work independently, and complete objectives in a fast-paced and demanding work environment

Sound operational judgment

Must maintain a high degree of confidentiality

Comfortable in a high-tech work environment, with constant learning of new tools and processes

Good working knowledge of Microsoft Office Suite, especially Word, Excel, PowerPoint, SharePoint

Desired Skills:

Broad geopolitical awareness, knowledge of international events, and cultural sensitivity

Experience conducting research and acquiring and analyzing data

Technical writing experience

2nd language Mandarin, Korean, German, French, Spanish or Portuguese

Note on Schedule:

**The schedule is a 4-week rotating schedule of 11p-7a, 7a-3p, 3p-11p, with every other weekend scheduled off. This schedule is set for the entire year, with short-term swaps available. There is scheduled and unscheduled overtime due to the 24/7 nature of the GSOC operation.

Nesco Resource is an equal employment opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or veteran status, or any other legally protected characteristics with respect to employment opportunities.

Associated topics: answer, call, call center, customer, customer order, customer service, customer service representative, guest, help desk, trouble resolution

* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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